Why is my Virgin Media Internet not working ? We all know the frustration of watching Wi-Fi come and go. Here you will learn how to fix your Wi-Fi, whether the problem is with the router or a wrong setting on your computer, or even if your iPhone, Android device, Mac or PC cannot connect to your Virgin Media Internet signal.

Virgin Media Internet not working

If you’ve ever wondered why the Virgin Media Internet not working for you, we are here to explain how you can fix the connection. We will do our best.

First … save this article!

We want to help you fix your wireless internet connection, but since this article is on the internet, you can already imagine where the problem is. So, if you have a printer, start printing , or as little, save this page on your desktop by clicking Ctrl + S . That way, even if the Internet connection is cut, you can still consult the article. 

Have you already saved it? Good. But before we can fix your Wi-Fi connection we have to ask ourselves another question:

Why isn’t Wi-Fi working?

Just as you cannot cure an infection until you know which virus you have contracted, you cannot fix a Wi-Fi connection until you know why it was down. Luckily, in cases like this there are only three possible culprits: your device , your network, or the Internet itself .

Your device

First, check if your other smart devices are still connected to the internet. If so, you already know that the question is limited to the problem device, which simplifies things somewhat.

Your network

We always tell you not to connect unprotected to public networks, but just this once, do it: find the closest working Wi-Fi network (a friend’s house or a coffee shop) and see if you can connect. If you can, the problem is with your network, not the device. 

The Internet itself

And what if your device can connect to the network, but is unable to reach any website? First, test with a wide selection of sites to make sure that the problem is not theirs (for example, there is little to do if your favorite website has suffered a denial of service attack ). However, be aware that you may have to call your Internet Service Provider (ISP). 

Note: If the Internet works for you, but it’s too slow, there are always ways to speed it up .

Other quick checks

Before getting into more complex solutions, try these simpler ones first. Maybe they will save you a tremendous headache.

Check the lights on the router

Seriously, take a look at the box. If any light looks different, it is a sign that something is wrong. If you don’t look at the router long enough to tell if something is different, look in the instruction manual and take a look – there you will see what each light means and what you can do in case of problems.

Move closer to the router

In large houses, especially in places with a lot of interference, the wireless connection may not be strong enough to reach your device. If things get better getting closer, there is hope! There are many ways to increase the strength of your Wi-Fi signal .

Connect an Ethernet cable

This solution will not work for most mobiles, but if the problem device has an Ethernet port, connect an Ethernet cable to the router (most routers have at least one of these ports) and insert the other end into your device. If the internet works, you already know that the problem is with the wireless signal , which is a good starting point.

Is it a problem that always occurs, or only occasionally?

If the wireless signal just drops out and recovers randomly, the problem is likely caused by faulty software on the router or device. If the problem is common to all of your devices, updating the router’s firmware might help (and it’s good for security!). If it only happens with one device, consider updating your wireless drivers. But we will talk more about it in the next point.

Are the software and hardware up to date?

It can be difficult to know if your software or hardware is up to date, especially if you are unable to connect. In the case of software, the best and easiest thing to do is install a driver updater , which automatically checks for drivers and installs any available updates. However, if you cannot connect or if the problem is from outdated hardware, you will need to consult an expert who can provide the parts you need or install the drivers offline. 

The same applies to router issues – although it is possible to update your firmware manually ( we ‘ll show you how later in the article), you may need to call your ISP or an expert if you can’t connect to get those updates. , or if the problem is hardware.

To start with, is the Wi-Fi connection turned on?

Yes, that’s a bit of a silly question, but sometimes we may have turned off Wi-Fi, or turned on airplane mode, by accident. Do a quick check to make sure that’s not the problem before you continue pulling your hair out.

Perform a ping test

When you connect, it sends a bunch of small data packets to a distant server, which in turn sends other packets to you. This is the way your PC communicates with websites. A ping test is a way to check if these small packets are reaching their destination, which can be extremely helpful in diagnosing the problem. Here’s how to run a ping test:

On Windows 10

  1. Click the start button and type “Cmd.” In the results you will see the Command Prompt application ; click on it.
  2. A black box will appear, almost empty, with a blinking cursor. Type “ping” and press the space bar.
  3. You are ready to test. Read on later.
Virgin Media Internet not working

On Mac

  1. Open Spotlight and type  network utility” in the search bar.
  2. Double click on the Network Utility application to open it.
  3. Find the Ping tab , click on it, and locate the blank to enter a web address. 
  4. You are ready to test. Keep reading.

Good. At this point, on both Windows and Mac, you can enter any web address you want and perform a ping test. However, if you want to diagnose the problem, try these three directions:

  • Google.com : If it doesn’t work, it means that the DNS system is not working on your device. 
  • This is the IP address of Google’s public DNS (domain name server). If it doesn’t work, it means that your computer’s TCP / IP settings aren’t working. 
  • This is the IP address of your own computer. If it doesn’t work, there is something wrong with your network adapter or connection settings. 

If you run the test and it doesn’t work, you will get a string of letters and numbers that you don’t need to understand. In that case, you will see an error message saying something like “Request timed out” , “Cannot connect to destination host” or “Transmission failed, error code #” . If you see these messages, or something similar, you have taken the first step towards identifying the problem.

How to fix Wi-Fi network and Internet problems

Well, now is the time to roll up your sleeves and start tackling the router not working problem. However, many of the solutions that we are going to discuss require you to have access to the router and Wi-Fi, so the first step is to see how to get it. Prepared?

First, check the router itself

If you are lucky, there will be a sticker on the router with an IP address and password that will make it easier for you to access its internal workings. If you find such a sticker, enter the IP address in the address bar of any browser, and then enter the username or password for the sticker. If this is your first time doing this, you may be prompted to update your username and password. Make sure you don’t forget them – they are very important data.

But if, despite everything , he forgets them …

What do I do if I don’t have the router username and password?

First, check the documentation that came with the router – there is likely a manual that includes that information. But if you can’t find it, or if you threw away all the papers a long time ago, don’t worry! There is still a solution.

If you don’t knownyour model, try “admin” for the username and password, or “password” for the password. It is very possible that they work. And beware: the existence of this list shows how important it is that we update the router’s username and password. You don’t have to be a hacker to Google a list of default usernames and passwords and start messing with people’s routers. 

What we are going to. If you or someone else has updated the router username and password and cannot remember them, there is still hope. Find the reset button on the router and hold it down for 10-20 seconds. This will restore the factory settings, including the default username and password. Also, there is some chance that the reboot will fix your problem.

Find out the IP address of the router

Okay, so there is no sticker to help you. Do not worry. Just add one more step to the procedure.

On Windows 10 PC

  1. Click the start button in the corner and type “View network status.” You will see the option to View network status and tasks . Click on it.
  2. In the upper right corner you will see the current connection and bars that represent the signal strength. Click on the link next to it. 
  3. A Wi-Fi Status box will open. Click on the Details button .
  4. There you will see a lot of rather confusing text. Ignore just about everything – you’re only interested in IPv4 Default Gateway . Find that data and write down the numbers next to it. And don’t forget all the points!

On Mac

  1. Open Spotlight and find “System Preferences.” Click on System Preferences . 
  2. Find the Network button and click on it.
  3. On the left you will see some connections. Find the one you are currently connected to, make sure it is highlighted and the corresponding light is green, and then click the Advanced button .
  4. Tab TCP / IP v was a section Router , followed by some numbers and points. Write down that data, including points.

Once you have the numbers and dots, which are the IP address of the router, you just have to open a browser and enter the address in the address bar. The router login page will open. 

You already know how to access your router. Perfect. Now we can begin the troubleshooting itself.

Have you tried turning off and on?

Technology is strange. Sometimes it just takes a little kick in the butt to get things working again. Physically turn off the router or modem, wait five to ten seconds, and turn it back on. Give it a little time to get up and running and see if anything has been fixed. If so, great! Delighted to have been of help.

… But if it still does n’t work and you have to keep switching it off and on to get it working again, the problem is more serious. You probably need a new modem or router.

Change the wireless channel

Wireless networks are not magic. They use “channels” to travel through the air and some channels are better than others, especially in congested areas with many devices. Changing the channel your wireless connection operates on could not only fix the Wi-Fi connection, but also make it faster … if you’re lucky. 

In either case, log in to the router using the steps detailed above and find the Wireless Settings page . We’d like to help you find it, but each router has a different configuration, so you may need to do a little digging. When you find it, you will see a lot of ways to adjust the wireless signal. For now, look for the option that says Channel : it will probably be next to a drop-down menu and it will show numbers that represent GHz. Pay close attention to the channel you are currently on. 

Now try any other channel (any other works) and apply the change. Wait a few minutes to see if there are any changes, and then try another channel. 

If you discover a new channel that works, great! Enjoy the network! But if this change doesn’t work, remember to go back to the initial channel before trying other solutions. If you don’t, you could fix the Wi-Fi connection and not know if the new channel you left set up turns out not to work.

Update firmware

Technology depends on hardware and software to do its job, and between the two is firmware, which has a bit of “hard” and a bit of “soft.” A genius, who named him. Many devices automatically update the firmware when they detect a new update, but it is common for routers to do so manually, which could solve some of your connectivity problems. 

First, log in to the router with the method detailed above. Afterwards, you will have to do some searching to find a tab or section called Firmware , Router Update , Update, or something similar. It will depend on the router you are using, so if you are unsure, take a look just in case. 

When you are done with this option, you will clearly see the current firmware version and there will be a button that indicates something like Check , Browse or Update . Click to see if there is a newer version of the firmware that you can install. The router will download the update on its own, or it may ask you to click a few links and go through the process manually. Follow the indicated instructions.

But let’s say you can’t find the firmware page or there isn’t any button to help you. Don’t despair – check your router model well and visit the manufacturer’s website. There should be a support page or site where you can download the latest firmware. And if not … well, you have a pretty bad router. 

Consider changing it.

Check the cables

Go to the router and check if everything is connected as it should. If not, fix it and see if everything works again.

If there is luck, it all ends there.

Check your DHCP configuration

DHCP (Dynamic Host Configuration Protocol) is a system that quickly and automatically distributes IP addresses on a network. IP addresses are important as they are the key ingredient that enables devices to connect and communicate over the Internet. So if there is a problem with your DHCP, the Internet will not work very well for you, if it works at all. 

First, you have to make sure it is activated.

On Windows 10

  1. Open the start menu and type “Settings.” Click the Settings button .
  2. Click Network and Internet . 
  3. If you have a wireless connection, click on the Wireless tab on the left. If you are connected via Ethernet, click the Ethernet tab .
  4. You should see your current connection. Click on it and another window will open.
  5. Under IP Settings , you will see an IP Address Assignment option . If it indicates Automatic (DHCP) , it is enabled. 
  6. If not, click the Edit button below and select Automatic (DHCP) . 
  7. Check if the Internet works better.

On Mac

  1. Open Spotlight and find “System Preferences.” Click on System Preferences .
  2. Find and click the Network button .
  3. Make sure your network is highlighted and has a green button next to it, and then click the Advanced button .
  4. Click on the TCP / IP tab .
  5. The first option you should see is Configure IPv4 . If Use DHCP does not appear there , click the drop-down menu and select that setting.
  6. Check if the Internet works better.

If it doesn’t work, there is one more thing to do: you can adjust the way DHCP works on the router itself. However, this should only be attempted as a last resort, or only before opting for a hard reset of the router to factory settings (which we’ll cover in the next section), unless you really know what you’re doing. 

First, log into the router using the steps above and dig around until you find the device’s settings. Each router has its own configuration, so you may need to do some digging. When you find that out, try looking for something called “DHCP Server Settings.” You can activate or deactivate the option, apart from messing with other elements, among which could be …

  • Starting IP Address – This is the IP address of the router. Changing it will not help, so it is preferable not to touch it.
  • Maximum number of users: basically you decide how many IP addresses DHCP handles at the same time. If you have 50 freeloading neighbors, you may want to reduce this number. In any other case, it is better to leave the default value.
  • IP Address Range: Relates to the maximum number of users and indicates the range of numbers that DHCP will use to distribute new IP addresses. If you see that the range is less than the maximum number of users, there is a problem: it means that an IP address could overlap, which is a cause of conflicts.
  • Client lease time: this option allows you to decide the maximum time during which a device obtains an IP address before it must be renewed, changed to another or directly canceled. If there are a lot of devices on your network, it may be necessary to reduce the lease time to avoid IP address hoarding. If there are not many devices, lengthening the time can help everything work better. This could fix intermittent connectivity problems. 
  • DHCP Reservation : This option allows you to “reserve” a specific IP address from the IP address range for a specific device. If you decide to reserve an address, you will need the physical (or MAC) address of the device, which you can find by referring to the Properties of your wireless or Ethernet connection.

But we repeat: make these changes only as a last resort.

Reset the router to its factory settings

It is like power off and on again but taken to its logical extreme, as it returns the router to the configuration it had when it left the factory. If the router has been giving you problems recently, this is how you can solve them. However, if you had made changes to the router configuration, they will be lost. 

The procedure is very simple. All routers have a reset button, which is usually hidden in a small hole on the back. It may be necessary to use a pin or similar to reach it. Find it and hold it down for ten to twenty seconds. That will suffice. Give the router some time to configure itself and see if the problem is resolved.

Play with the network adapter

If you ran the ping test mentioned above and got an error trying with your own IP address, the network adapter may be messing things up. This problem is usually solved by restarting the computer or activating DHCP (as explained above), but sometimes it is not enough.

Update drivers

You can try updating the network adapter driver. Macs do it automatically, although on Windows it’s a fairly straightforward process. However, Internet access is required. Open the start menu, type “device manager” and click the Device Manager button that appears. Scroll down to the Network Adapters option , click on it, and then click on your adapter. You should be able to check for updates and install any new drivers.

Clean it up, literally

If you are using a desktop PC, you can try opening the case and disconnecting the network adapter itself.  

A wireless one looks like this:

Virgin Media Internet not working

And a wired one looks like this:

Virgin Media Internet not working

The safest way to identify it is by the connection point: look for an outward facing port into which you could screw an antenna (as in the first example) or connect an Ethernet cable (as in the second). If you’re comfortable doing that, you can try turning off the PC completely (and I mean turning it off and unplugging it, not putting it to sleep), removing the network adapter, and cleaning it with compressed air. You must use compressed air: if you use a cloth or a vacuum cleaner, you could damage the part. 

Reconnect the adapter, turn on the PC and see if it has helped. Even if you haven’t solved the problem, you will have a slightly cleaner PC. 

Technically it is also possible to do it with laptops, but we do not recommend doing it if you are not a professional. Also, in the case of an Apple desktop computer, the warranty could be invalidated, so do not try it with a Mac.

Contact your ISP

Very well. If none of the above solutions have worked, we are left with this. It’s time to call your Internet Service Provider and ask for help. Yes, we already know, but there are moments in life when there is no other.

Also, if you have tried even a few of the steps above, it will save you time and headaches, because you can explain to the person you are talking to what you have already tried and it will be easier for the ISP to figure out what the problem is and offer helpful hints.

How to fix Wi-Fi connection on a device

So the problem is not with the router itself. Good news! Fixing the Wi-Fi connection of a single device can be a lot easier … sometimes. So grab the problematic device and let’s try the classic remedies.

Reboot the device

No, I do not mean to close and reopen it, or to put it to sleep. Turn it off, and then turn it on again. You’d be surprised how many times not just Wi-Fi issues are solved this way, but all kinds of technological mishaps. And it can’t be easier, so it’s worth a try before trying anything else. 

If it doesn’t work, you can also try some tricks to clean up and speed up your PC . It could be what the team needed to get on with the Wi-Fi network again.

What about a factory reset?

If the device was connecting to the Internet but has stopped, a factory reset might fix the problem, but only if it is a software issue and not a hardware issue. Also, the process will most likely be time consuming and cost you all the personal files you have saved, so use this solution only if you have a copy of all your files and have already tried the other options. 

There’s a silver lining: if you do a factory reset and the thing still doesn’t work, you know the problem is hardware. And if you choose to exchange it directly for a new device, you will already have the old one in a safe recycling state . You have to see the bright side!

On Windows 10

  • Open the start menu and type “reset.”
  • Click Reset this PC .
  • In the Reset this PC section , click Get started . 
  • You will have the option of keeping your personal files or not. We suggest that you try to keep them at first, but make sure you have a backup ready.
  • The reset will begin. Make sure that the PC remains plugged into the power outlet or errors may occur.

On Mac

  1. Make sure you have made a backup first. 
  2. Deauthorize your iTunes account and any other third-party apps with limited installations, as a restored Mac will count towards the limit. 
    1. In the case of iTunes, it’s pretty straightforward: open the app and click Account –
    2. Click Authorizations and Deauthorize this computer .
    3.  Enter your login details and you have it.
  3. Start the Mac in recovery mode. To do this, hold down the Command and R keys while starting up. 
  4. Click Disk Utility, and then click Continue .
  5. Select the primary volume and then click Unmount & Erase .
  6. Exit and follow the instructions to reinstall the operating system. 

On Android

  1. Take a backup of your data (easily done from the cloud).
  2. Touch the app drawer.
  3. Look for the Settings icon and tap it.
  4. On the left panel, tap Backup & reset .
  5. In the right pane, uncheck the Back up my data and Automatic restore options . Otherwise, after factory reset, all data on the device may be restored.
  6. Then tap on Factory Reset option and follow the instructions. 

On iOS

  1. Go to General .
  2. Open Settings . You will see an option called Reset . Press it.
  3. Look for the option Delete contents and settings . 
  4. Touch it and enter your credentials. 
  5. The phone will be erased.

Run a network diagnostic

Network diagnostics (or network troubleshooting procedures) have a bad (and not undeserved) reputation for being moderately useless. But they are simple and harmless, and they sometimes solve the problem, so they are worth a try.

On Windows 10

  1. Right click on the wireless symbol in the lower right corner of the screen.
  2. Click Fix the problem with network settings .
  3. Follow the instructions.

On Mac

  1. Go to the Apple menu and click on System Preferences .
  2. Click Help me and then the Diagnosis button . The Network Diagnostic tool will open.
  3. Click Continue and follow the instructions.

Macs also have a much more in-depth diagnosis that could fix the problem.

  • If you have anything other than a mouse, keyboard, display, power cord, and Ethernet cable connected to your computer, unplug it.
  • Shut down your Mac, turn it on again, and immediately press and hold the D key.
  • Hold it down until a screen appears asking for your language. Choose one. Preferably one who understands. 
  • You will spend a few minutes testing a few things. Follow the instructions on the screen.

On Android and iOS

If your Android phone or iPhone won’t connect to the Wi-Fi network, we’ve got bad news: their operating systems don’t include any network diagnostic tools. However, you can download applications that serve the same purpose. For Android, try Network Analyzer ; for iPhone, you can watch Pingify .

Check your Wi-Fi password

Sometimes devices forget a Wi-Fi password already entered (or even remember it incorrectly), usually due to a glitch or mistake. So, try checking the wireless settings and see if everything is as it should be.

It is technically possible to do this on Android and iOS devices, but you will have to A) “root” or Jailbreak the devices, which is risky and may invalidate the warranty, or B) download applications that are not in the official stores, already that violate the terms of service, posing a security risk. Therefore, we will only teach you how to do it on Windows and Mac.

On Windows 10

  1. Click the start button in the lower left corner and type “View network status.” Click the View network status and tasks option that appears.
  2. In the upper right corner you will see the current connection and bars that represent the signal strength. Click on the link next to it. 
  3. A Wi-Fi Status window should open. Click Wireless Properties .
  4. Click on the Security tab .
  5. There you will find the security type as well as the password. Click Show Characters and verify that the password matches your records.

On Mac

  1. Open Spotlight search and type “Keychain Access.” Click on the application that appears.
  2. In the lower left corner you will see some categories. Make sure Passwords is highlighted, and in the list, double-click your network. If you know the name, you can use the search in the upper right corner.
  3. Click Show password at the bottom. You may need to enter the administrator username and password. 
  4. Check that the password matches your records. If not, update it and try again.

Reset your TCP / IP settings

If you did the ping test mentioned above and couldn’t contact Google’s public DNS, this is the step for you. In any case, it may be worth it, as it does not harm your PC or Mac.

On Windows 10

  1. Open the start menu and search for “cmd.” 
  2. Right-click Command Prompt and click Run as administrator. 
  3. A black box will open with a blinking cursor. Type “netsh int ip reset”, without the quotes, and press Enter.
  4. Wait a bit for the execution to finish and then restart the PC. Check if it helped.

On Mac

  1. Click the Apple icon in the upper left corner of the screen, and click System Preferences .
  2. Select Network .
  3. Find your current network, make sure it is highlighted, and click Advanced .
  4. Find the TCP / IP tab , click on it, and then click Renew DHCP Lease . 
  5. Click “OK” and see if it worked.

Delete the wireless network and add it again

This solution is similar to restarting the network: sometimes it is enough to just shake the device a bit (figuratively) to get it working fine again. In addition, it is very simple.

On windows

  1. Click on the wireless icon in the lower right corner of the screen.
  2. All available wireless networks will appear. Right-click the current connection, and then click Forget .
  3. You will lose connection, but if you check the list of available wireless networks, you will still see it there.  
  4. Click on it and press Connect . You may need to enter your credentials again. 
  5. Check if it works.

On Mac

  1. Click the wireless icon in the corner of the screen and select Open Network preferences panel .
  2. Highlight Wi-Fi in the options on the left, and then click the Advanced button .
  3. Click on the Wi-Fi tab and find your current connection in the Preferred Networks list. 
  4. Click the  button below the list, and then in the pop-up screen that opens, click Delete .
  5. Press OK to exit the menu, press Apply, and then try to reconnect to the network by clicking the Wi-Fi button in the upper right corner of the screen. You may need to enter your credentials again.

On Android

  1. Touch the Settings icon .
  2. Touch Wi-Fi.
  3. Find the current connection and hold it until new options appear. Click Forget Network .
  4. Try connecting to the network again and see if it helped. You may need to enter your credentials again.

On iOS

  1. Touch the Settings app .
  2. Touch Wi-Fi.
  3. Tap the lowercase i button next to your network. 
  4. Touch Skip this network and close the settings. 
  5. Try connecting to the network again and see if it helped. You may need to enter your credentials again.

Clear the browser cache

The browser cache is a valuable website data store that can help you load pages faster, but it can also interfere with your connection if there is a problem. The procedure for clearing the browser cache varies from one browser to another, so look for yours in the list below. By the way: cleaning the browser also makes it more secure , so it is worth trying, even if your Wi-Fi connection is not fixed.

Google Chrome

  1. First of all, open Chrome.
  2. Click on the three dots in the upper right corner.
  3. Click History, and then in the side menu, click History again .
  4. A new tab opens. On the left side, you will see the option Clear browsing data. You can also find it with the three bars at the top. 
  5. Another new tab and window opens. From the top drop-down menu, choose Since Forever and make sure the Cached files and images box is checked.
  6. Click Clear data and see if it helped .


  1. Obviously, to start, open Firefox.
  2. On the menu bar, click History .
  3. Click Clear Recent History .
  4. Make sure the Cache option is checked and choose All from the top drop-down menu.
  5. Click Clean Now and see if it helped.

Microsoft Edge

  1. Open Microsoft Edge. 
  2. Click on the three dots to the right of the web address field.
  3. Click History with the drop down arrow icon.
  4. Click Clear History .
  5. Make sure Cached files and data is checked, and then click Clear .


  1. Open Opera. 
  2. Open the Opera menu in the upper left corner of the screen.
  3. Hover over History and click Clear browsing data .
  4. Click Cached Images and Files , and then click Clear Data . 
  5. Check if it helped.

AVG Secure Browser

  1. To get started, open your browser. 
  2. Click on the three dots at the top right of the screen and then on History .
  3. A new tab opens. Click on the Privacy Cleaner tab .
  4. Another new tab and window opens. From the top drop-down menu, choose The Origin of Time and make sure the Cached files and images box is checked.
  5. Click Clear browsing data and see if it helped.

On mobile devices

Yes, here we go again.


  1. Open the app. 
  2. Click on the three corner dots.
  3. Touch Settings and scroll down to Clear Private Data. 
  4. Make sure there is a check mark next to Caché .
  5. Touch CLEAR DATA .
  6. And that’s it.

Google Chrome

  1. Touch the app.
  2. Click on the three dots in the right corner.
  3. Touch History and then, at the top of the new window, touch Clear browsing data …
  4. Change the time interval to Since Always .
  5. Make sure Cached files and pictures is checked, and then click Clear data .
  6. Check if it helped.

Microsoft Edge

  1. Open the app.
  2. Click on the three-striped star in the upper right.
  3. Click on a clock symbol with an arrow. It is the room on the right.
  4. Click on the trash can icon and confirm that you want to delete the history.
  5. Change the time interval to Ever since, and then make sure the Cached files and data option is checked.
  6. Click Clear and you’re done.


  1. Open the app. 
  2. Find the O button in the lower right and tap it. 
  3. Click on the clock icon, which is your History , and then tap on the trash can icon at the top right. Confirm that you want to delete your browsing history.
  4. Well, there is no more. Check if it helped.

Remove problematic apps and plugins

Sometimes recently installed apps and plug-ins can be the source of your problems, especially if they hog the internet or, fingers crossed, are disguised malware. Removing them from the system should be enough to get the Internet back. You can start by uninstalling the most recently installed apps and plugins, before the problems appeared (we’ll talk about that shortly), or you can try to be more precise and identify which apps might be responsible. Luckily, there is an easy way to check which apps may be causing problems: our old friend, the task manager. 

On PC, you can easily open task manager by pressing Ctrl + Shift + Esc keys at the same time. Inside you’ll see a bunch of processes, but you only need to pay attention to the rightmost category, Red. Do you see a very large percentage above it? If so, scroll down and see which applications are consuming so much network resources. If not, the problem is elsewhere.

On a Mac , Activity Monitor does the same thing. You can search for it with Spotlight or in the Utilities folder. When it opens, tap on the Network tab at the top. Check if any device is taking up a large network space. If so, there you have the problem. If not, this procedure will not help you to fix the Wi-Fi connection. 

On Android devices it is a bit more complicated. There is no easy way to see which applications are damaging the connection, so you need the help of a third-party application.

On iOS , start by opening Settings and tap on Mobile Data. Find the section where your apps are listed. You’ll see a switch for each and an indication of how much data they use. If any app is consuming sooooo much more data than is reasonable, it’s very possible that it’s the one causing the problems.

But it is not enough to find the problematic application: you also have to remove it. So…

On Windows 10

  1. Open the start menu.
  2. Type “Add.” Adding or removing programs should be the first suggested option. Click on it.
  3. You will see a list of all the programs that you can remove. Find the one you no longer want, click on it, and then click [Uninstall]. 
  4. Follow the instructions and see if it helped.

On Mac

  1. Search with Spotlight for the icon or application that you no longer want.
  2. Click on it and drag it to the trash icon. 
    1. You can also use the Mac Key + Backspace shortcut.
  3. Right-click on the Trash and select Empty Trash .
  4. It is done! 

On Android

  1. Long press the application icon.
  2. Drag it to the top of the screen.
  3. That’s it. 
    1. If you can’t find the problem app on the main screen, go to Settings .
    2. Scroll down and tap Application Management .
    3. Find the problematic app and tap on it.
    4. If it is not essential, you should have the option to uninstall it.

On iOS

  1. Search for the application you no longer want.
  2. Hold it down. Soon it will start to shake. Wait for all the apps to start shaking.
  3. Click on the x that appears in the corner. 
  4. Confirm that you want to remove the application. 
    1. If you can’t find the icon, go to Settings .
    2. Tap General and find iPhone Storage .
    3. Choose the app you no longer want and select Remove app .

Even if you don’t find any applications that cause serious problems, programs can accumulate residual files and other junk data that slow down performance. Getting rid of it all won’t help with your Wi-Fi connection, but it might make your browser work better.

Update device and drivers

They are two different procedures, but they both consist of updating, so let’s put them together.

Drivers update

Outdated drivers can cause all kinds of problems on a PC, including the inability to recognize a wireless signal. Although, sometimes a bad update to a driver can leave you in the dark until the person in charge publishes a solution. 

Macs, Android and iOS devices update automatically. You don’t have much to do about it. PCs, however, require manual updates, which, of course, requires some kind of Internet connection or hiring an expert to send updates to you on a USB stick. 

Although the best and easiest thing to do is to use a driver update software, it is perfectly possible to do it yourself. Open the start menu, type “device manager” and click the Device Manager button that appears. There you will see all sorts of devices with drivers – there may be many that need updating, but focus specifically on Network Adapters , Computer, Disk Drives, Bluetooth, Proximity, and System Devices . Anything that appears to be related to your wireless connection. 

What if the problem is an updated driver?

To be honest, if the problem is caused by a recently updated driver, you probably can’t solve it yourself. Some driver update programs have a rollback function capable of undoing problematic updates, but for manually updated Android, iOS, Mac and Windows devices, the only thing that can actually be done is to wait for a new review to be published. It should be a pretty quick process. Check the website or other pages if your Wi-Fi issues could be due to a faulty driver – if so, you won’t be the only one suffering from it.

Update device

And having seen the drivers, what about updating the device itself? It can sometimes help, although, as with controllers, you must be able to connect for it to work.

On Windows 10
  1. Open the start menu.
  2. Type “Update” and click Check for Updates .
  3. Click the Check for Updates button again . 
  4. Follow the instructions and see if it helped.
On Mac
  1. Go to the Apple menu and click on System Preferences. 
  2. Click on Software Update. 
  3. The system will perform a check. Follow the instructions on the screen.
On Android
  1. Touch Settings .
  2. Scroll down to System and tap Updater .
  3. Click the Check for Updates button .
  4. Follow the instructions as indicated.
On iOS
  1. Touch Settings .
  2. Look for Software Update under General.
  3. If one is available, it will point you out and tell you how to install it.

Clear DNS cache

Like the browser cache, a DNS cache is a temporary folder where your computer stores website data so that everything loads faster. Clearing this cache can be the kick in the butt your device needs to start behaving properly.

On windows

  1. First, completely close all browsers. 
  2. Click the start button and type “cmd.” Click Command Prompt .
  3. You will see a large black screen. Type “ipconfig / flushdns” without the quotes.
  4. Press Enter.
  5. Try to see if your browsers work now.

On Mac

  1. First, close all browsers. 
  2. Open Spotlight and search for “Terminal.” Click on the Terminal application . 
  3. On the screen that appears, type or paste the following text string: 
    1. sudo killall -HUP mDNSResponder; say DNS cache has been flushed.
  4. Press Return. You may need to enter your password. 
  5. Check if your browsers work now.

On Android

  1. First, go to Settings and scroll down to Application Manager. Touch it.
  2. Find your web browser on the list and tap on it.
  3. Touch the Clear Cache button .
  4. Repeat the process with all the browsers you have installed and see if it helps.

On iOS

It couldn’t be easier: you just have to activate Airplane mode and then deactivate it again. By doing so, the DNS cache is cleared automatically. However, if that doesn’t work, you can try a somewhat more complex procedure to clear the DNS cache: perform a network reset.

  1. Go to Settings General and Reset .
  2. Find Reset Network Settings and tap the option. This will clear the DNS cache and reset the network settings to the state they were when you purchased the device. This may solve the problem.
  3. The whole device will reboot. When it starts up again, check if it works better.

Disable antivirus or firewall

Very rarely, a meddlesome firewall setting or antivirus failure can affect your Internet connection. Obviously, you shouldn’t do without these two essential security tools, but if you temporarily disable them and check that the internet is working again, you will at least know where the problem is.

In that case, the best thing to do is to completely uninstall and reinstall the antivirus. This will reset the settings and fix the problem. That said, if the problematic firewall or antivirus is Windows Defender, there is no “uninstall and reinstall,” as it is built into virtually all Windows devices. In that case, you’ll have to temporarily disable it long enough to download another antivirus, Which Windows Defender will “bow” to by default, which should fix the problem.

  1. Open the Windows Defender application . You will probably find it as an icon in the lower right corner, or you can search for it in the start menu.
  2. Click on the gear in the upper right corner of the app to open Settings .
  3. Look for an option called Real-time protection . Turn it off. 
  4. Now go back to the start menu and search for “settings”. Click on Settings .
  5. Click Update & Security .
  6. Click Windows Security in the list on the left, and then click Firewall and network protection .
  7. Select your network and disable Windows Firewall. 
  8. Run and install a new antivirus program!


Everything that makes technology wonderful also makes it frustrating and confusing when it doesn’t work well. It’s a real bummer to find yourself disconnected in such a connected world, but with a little expert help, some courage, and a lot of patience, you should be able to fix even the most annoying problems.

And remember: if you’re feeling too frustrated, go for a walk, read a book, do something relaxing, and take a deep breath. It’s good for the soul and who knows? Perhaps the problem will be solved with a little time.

Because we repeat: sometimes technology is strange.