Viasat (formerly Exede) is probably the best way to stay connected to the internet if you live in a very rural area (at least until 5G becomes more widely available). But satellite Internet technology doesn’t always give you the most reliable connection.

In this article, we will help you troubleshoot your Viasat Internet connection, whether it is an issue with your equipment, your account, or something else (like stormy weather).

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Use of satellite internet during the COVID-19 pandemic
The COVID-19 pandemic has changed all of our routines. Social distancing and quarantine mean a record number of people are using the internet to work from home, broadcast, and follow news developments.

This increase in usage means that your bandwidth can be decreased. Fortunately, Viasat is committed to waive all late fees and stop service disconnections for residential customers and small businesses struggling due to COVID-19.

We have divided our Viasat troubleshooting tips into two sections: (1) no connection and (2) slow or irregular connection. If you are not sure what is going on with your Viasat Internet, you can start with a speed test.

How to Perform Viasat Internet Speed ​​Test:

  1. Google search for “speed test”.
  2. Click the blue button at the top of the search results that says “run speed test.”

This speed test should tell you if your network is totally down or just running slowly. It’s also a good way to see if your internet speed is slower or faster than Viasat says it should be.

Connectionless troubleshooting

If you are not getting any signal or connection from your Viasat dish, you should try the following solutions.

Verify your account

First, check your account to make sure you’re not in “data restriction” mode. If you’ve already used up your data allowance for the month, your service may be limited.

You can contact Viasat at his website or by phone (+ 1-855-810-1308) if you want to change your account options or add more data.

You can also use the contact information above to see if Viasat is having network-wide issues in your area. The problem may be with Viasat and not yours.

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Tired of satellite internet?
If you’re feeling ready to switch to a wired Internet service provider (ISP), check out these other companies that might be available in your area. If you are too far from the network for a wired connection, you can always try using a mobile hotspot with an unlimited data cell phone plan.

Reset your Viasat Internet

Often times, a simple “hard reset” of your Internet satellite system will get your Internet going again. Viasat recommends taking the following steps (in this order!) To reset your system.1

How to reset Viasat Internet:

  1. Shut down your computer.
  2. Turn off the router by unplugging it.
  3. Turn off the modem by unplugging it.
  4. Disconnect all Ethernet cables going to the modem. Wait a moment, then plug them back in.
  5. Reconnect your modem and wait until all LEDs are on solid.
  6. Turn on your router.
  7. Turn on your computer.

Hope this fixed what was causing your crash, but if not, let’s try something else.

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Try using a different app or new equipment.
The problem with your Internet Shotty could be related to an app or program that you are using. Maybe Netflix is ​​playing the game, or maybe you just need to try another streaming device.

Check your satellite dish

For this one, you will have to go out. Check your dish to make sure it is not damaged and intact. Weather events such as hailstorms and heavy snowfall can damage or displace your dish, resulting in loss of connection.

If your dish is damaged or blocked, it is best to contact Viasat before trying to repair it yourself. The company may be able to walk you through a solution or send a technician to help repair the system.

Troubleshooting a slow or spotty connection

If your connection is not completely broken, but is just acting a little erratically or slowly, try the following fixes.

Verify your account

Before trying anything else, check your account to make sure you are not in “data restriction” mode. If you’ve already used up your data allowance for the month, Viasat may have slowed down your connection.

If your account is out of data, you can contact Viasat on his website or by phone (+ 1-855-810-1308) to add more.

Check your dish (and the weather)

If your dish is obstructed by tree branches, wires, or other objects, your signal may suffer. Weather events, such as rainstorms, snowstorms, and hail can also affect your satellite internet connection (even sunspots can sometimes cause blackouts!).

If you suspect that your dish is in the wrong position or is obstructed, you should contact Viasat before attempting to resolve the issue yourself. Someone in the company may be able to walk you through a solution or send a technician to help you.

Move your connected devices

A common cause of satellite Internet slowdown is an overloaded network. If your Wi-Fi router is in the basement, but you are on the second floor, your signal may be weak. Try to rearrange the location of your Wi-Fi router and connected devices so that they are closer to each other.

If moving your devices around your home doesn’t work, you may want to consider plugging your device directly into the router using an Ethernet cord. This bypasses the Wi-Fi router (so you will be less mobile) but can give you a stronger connection.

You can also try disconnecting some of your devices (cell phones, for example) from the Wi-Fi network. Having too many devices connected, even those that are not streaming or browsing, can clog bandwidth. Internet from your home.

Check your browser

You might not think that your browser can affect your internet speed, but it sure can. If you are using an older version of an internet browser, or if you have hundreds of tabs open (I’m pleading guilty on that one), it could affect your connection.

Additionally, you can try to clear your internet browser’s cache. This may mean that you have to re-enter passwords and other information on sites you visit regularly, but it can free up memory on your device and increase your internet speed.

Other problems with Viasat Internet

While we’ve gone through some of the most common issues that people face with their Viasat satellite internet connection, your specific problem could be anything else.

If you are working with old or incompatible equipment, you may need to upgrade. Viruses and malware can wreak havoc on your computer and slow it down. If you think your problem may be with your device (rather than the network itself), try connecting to a different computer or phone.

We hope that our guide to repairing your Viasat Internet has been useful to you! Here is a table to recap common problems and their potential solutions.

Viasat Troubleshooting Table

Problem Known causes Potential fixes
Internet does not connect Account in “data restriction” mode
Dish damaged or blocked
Network failure
Add more data to your account
Reset your system
Reposition the dish
Contact Viasat
Internet is slow Account in “data restriction” mode
Bad weather
Dish damaged or blocked
Too many connected devices
Browser issues
Add more data to your account
Wait for time to pass
Reposition the dish
Disconnect and / or move devices
Clear browser cache

Alternatives to Viasat Internet

Hope one of the tips here helped you reconnect. But if you’re still stuck in a country with no internet, or just fed up with your slow speeds, then maybe it’s time to consider changing things up.

Obviously, some homes can only access the internet via satellite, in which case you should probably stick with Viasat (or try HughesNet). But it’s worth taking a look to see if you can get a more reliable wired connection from one of these companies.

Recommended internet providers

Provider Monthly price Download speed Learn more
Xfinity Internet Xfinity Internet $ 19.99$ 111.95* 151000 Mbps See the plans
CenturyLink Internet CenturyLink Internet $ 49$ 65 15940 Mbps See the plans
HughesNet Internet HughesNet Internet $ 59.99$ 149.99 25 Mbps See the plans
AT&T Internet AT&T Internet $ 35$ 50^ 75100 Mbps See the plans
Verizon Fios Verizon Fios $ 39.99$ 79.99° 200940 Mbps See the plans
Data in effect on 11/19/18. Offers and availability vary by location and are subject to change.
During the first 12 months. Some packages require a 1 or 2 year contract.

New customers only. The rate requires paperless billing and excludes taxes. Additional charges apply.

Requires 24 month agreement.
For the first 12 months plus taxes and equipment. fresh.
w / Auto Pay + taxes. Equipment charges may apply.

Now that you know, here are your next steps.

Looking for a faster internet connection? Discover our best suppliers.


Read our full review of the Viasat Internet service.