The zoom does not work? Here’s what to do.
All of a sudden our careers (and our daily lives, really) rely heavily on Zoom, so when Zoom isn’t working we have serious problems. Consider this as your go-to guide if your Zoom meeting is in progress and you need to make it work.
Is zooming down right now?
There is always a chance that your zoom issues have nothing to do with you, and it could just be downsizing. There’s not much you can do with zoom down except wait for it to be fixed. You can check if the zoom is down here.
My Zoom feed keeps cutting
The most common problem that people encounter while using Zoom is that your stream glitches and suddenly turns into a robot remix. This happened to me a few months ago, does this sound familiar to you?
The vast majority of the time this happens due to a bad internet connection. Every Zoom participant needs a decent internet connection for things to run smoothly, otherwise things can get frustrating quickly. Sadly, this is not a quick fix, but upgrading your internet connection will help get this headache out of your life. We have found that Xfinity Internet is the most reliable Internet connection today.
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If Xfinity Internet is not an option where you live, you can enter your zip code below to see what Internet options you have around you.
My camera does not work when I use the zoom
If people can’t see you on a Zoom call, it probably means the camera isn’t working on your device. Here are some quick fixes to get your camera working again.
- Make sure that no other app is using your camera. For example, if FaceTime is open and is already using your camera, your Zoom app will not have access to the camera. Close all apps that use your device’s camera before joining a Zoom meeting.
- Remember to click the Start Video button once you enter a Zoom meeting. You should see the button in the lower right corner of the Zoom app.
- Make sure Zoom has access to your camera. When you open the Zoom app, always allow the app to access your camera. Restarting the program and clicking Yes when prompted for permission may resolve your camera problem.
Here is an example of what the prompt will look like to grant camera access to your Zoom app.
- Restart your device. Yes, this is the workaround for any troubleshooting issue, but sometimes it’s the only thing that will work. Try restarting your device and see if that fixes the problem.
My audio does not work during a Zoom call
If people can’t hear you or if you can’t hear them, what’s the point of having a Zoom meeting? Start with these solutions to fix audio during Zoom call.
- Make sure that you are not mute or that the person you are talking to is not. The mute button is in the lower right corner of the Zoom app, right next to the Start Video button.
- If your audio does not work specifically on the Zoom desktop app, go to the zoom settings and click on the Audio tab.
The settings button is a gear icon in the upper right corner of the Zoom desktop app home screen.
The audio tab is on the left side of the options screen.
Once you’ve done that here, you can select the speaker and microphone you want to use and test to see if it works. You can also ensure that you automatically join audio from Zoom meetings and that you will not join meetings with a muted microphone.
- If your audio is not working on your mobile device, you will need to check if Zoom has access to your device’s speaker and microphone. Here is the path you will take for Apple iPhone and Android devices to make sure your Zoom app has access.
- iPhone: Go to Settings> Privacy> Microphone and toggle the green button for Zoom.
- Android: Go to Settings> Apps & notifications> App permissions> Microphone and toggle the green button for Zoom.
- Make sure other apps aren’t using your device’s microphone. If FaceTime, Twitch, Instagram, or any other app is open and can use your microphone, people won’t be able to hear you in a Zoom meeting.
How can I stop all echo from my Zoom call?
The dreaded zoom echo usually occurs because zooming is active on two different devices in the same space. For example, if you start a Zoom call on your phone and then switch to your desktop Zoom app without closing the app on your phone, you had better believe that you will get a nasty Zoom echo.
Anytime you have multiple devices on the same Zoom call in the same room, you will experience echo issues.
I cannot speak or see my video feed during a webinar
During Zoom webinars, the host controls whether attendees can be heard or seen during the session. Once you’ve attended a webinar, your feed will likely be turned off by default and your camera turned off. Honestly, thanks for that, because forgetting to mute your microphone and embarrass yourself on a Zoom call with a few people is one thing, but doing it with a massive webinar would be a disaster.
What other zoom issues are you having?
Are you having zoom issues that we haven’t covered in this article? Let us know what Zoom troubleshooting you need in the comments below and we’ll start the research.