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Coronavirus epidemic affecting your internet?
With the COVID-19 pandemic, more and more people are staying at home and using Wi-Fi to work, go to school remotely, or stream their favorites. Optimizing your internet connection is more important than ever and we’re here to help.

Few things are more disruptive than an Internet failure. When internet is not working, you cannot watch Netflix, read Forbes, or talk to Alexa. You can’t work remotely or attend your class online, and you can’t stay connected with friends and family on social media.

Fortunately, you are not helpless. Here are some steps you can take to eventually repair your Internet connection.

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When nothing works
It is possible that you just have a bad internet connection. If you constantly have a slow connection, here’s some information to help you understand why.

Check your app

Disney + is not working, but is it because of your internet connection or is the app having a problem? Services like Downdetector can tell you if a specific app or site is down.

If the app or site you want to use is down, unfortunately you will have to wait a few hours and try again. If you can’t wait, try using another app or site to do what you need to do.

Check your device

Turn your device off then on again and check its internet settings for anything wobbly. Check for system updates, just in case your device isn’t running the latest software. You can also test other devices in your home to see if they are also having trouble connecting to your Wi-Fi network.

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Windows 10 network card
If your PC is having problems with the internet but your Wi-Fi connection seems to be working otherwise, you may need to update your network card driver.

If your other devices are working fine, then the one with the wrong connection is the culprit. If our tips don’t solve the problem, your device may need to be repaired. He may also be too old. In any case, you can change the device and try again later the one in difficulty.

Check your internet service provider

Check your provider’s website or app for an outage message.

Sometimes an internet outage comes from above. AT Downdetector, you can see if your ISP is experiencing a large-scale power outage. Also check your provider’s website or app for an Internet service outage message.

If your ISP turns out to be the problem, there isn’t much you can do. It’s up to your supplier to make things work. But in the meantime, you can visit a public library to access the Internet. If that’s not an option, you can try something else, like asking your neighbors to borrow their bandwidth while you wait for your network to come back online.

Reset your Wi-Fi router

“Have you tried turning it off and back on?” There is some truth in this often repeated saying. If all else fails, you need to restart your Wi-Fi router.

Catherine McNally, our senior internet expert, recommends the following:

  1. Unplug your equipment and wait.
  2. Plug your modem back into the wall. Let it light up.
  3. Reconnect your router to the wall and the modem. Let it light up.
  4. Update your modem and router firmware and all associated applications.

For more information on restarting your Wi-Fi router, see our guide to restarting the router.

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Ethernet cable
If you are unable to get your wireless network to work, you can try plugging your computer directly into the router using an Ethernet cable. But this fix only works for computers, not phones or tablets, and the physical connection can be tricky.

Contact your internet service provider

If restarting the router on your own doesn’t change anything, it’s time to get your ISP involved. Contact your service provider by phone, email, app, SMS, or chat. (Your provider’s website or app should tell you the best way to contact them.)

Once you speak with a customer service representative, follow their instructions to get your network back online.

Can’t contact customer service and couldn’t get your internet to work on your own? Try these ISP-specific guides. We have troubleshooting assistance for the following vendors:

  • Xfinity
  • CenturyLink
  • Viasat

Get another internet service provider

If you are having trouble getting your internet to work, or if your service goes down frequently, it might be time to look for a new internet service provider.

Here are the best internet providers we recommend.

Recommended ISPs

Provider Monthly price Download speed Data limit Learn more
Xfinity Internet $ 19.99$ 111.95* 151000 Mbps 11.2 TB See the plans
CenturyLink Internet $ 49$ 65 15940 Mbps 1 TBUnlimited See the plans
AT&T Fiber $ 35$ 60 100940 Mbps 1 TBUnlimited See the plans
Viasat Internet $ 30$ 150^ 12100 Mbps 12300 GB See the plans
Verizon Fios $ 39.99$ 79.99° 200940 Mbps Unavailable See the plans
Data in effect on 11/19/18. Offers and availability vary by location and are subject to change.
*
During the first 12 months. Some packages require a 1 or 2 year contract.

New customers only. The rate requires paperless billing and excludes taxes. Additional charges apply.

For the first 12 months plus taxes and equipment. fresh.
^
During the first 3 months.
°
w / Auto Pay + taxes. Equipment charges may apply.

You can also search for suppliers by location using our ZIP tool.

Find the best internet providers in your area.