Welcome to the Ultimate Guide to Fix All the “Questions about credit card machines

Here I will cover the most important steps to solve the problem.

[Including fixes for Credit card machine not working, not connecting to the internet, not reading the chip, not printing on paper, not working after power outage.. and many more]

And I will also cover everything you need to know about Credit Card Machines

Let’s jump in now!

The business starts and ends only with customers and buyers, no matter what business you are in, and it is a retail, restaurant or any other sales business.

And this age is the age of cards. Customers use their debit and credit cards for any smaller or heavier purchase. So, as a retailer, you know how much credit card machines or payment terminals are worth to you.

But have you ever thought about what will happen if your EMV stops working? What could be the consequence if your EMV will run slow compared to other stores next to you?

It is possible that within a few days only you will eventually lose all your customers in the store next to you. And after the escape of customers in the end you will have nothing but to close the deal.

To avoid such situations, we will provide you with the basics of your payment terminal and what may be the reasons if it does not work and last but not least, how you will deal with such situations when it does not work or works slowly because we know that proper planning can sometimes make all the difference. So, whether your card maker is working or your internet is down, our survival tips will make sure your business is always ready.



Since today most exchange exchanges are paid by credit and debit cards, the Payment Terminal is a useful, accurate and secure approach to processing financial transactions. Depending on the model and your payment service provider, you can process cards quickly independently or with your POS system.

Read also: Credit card chip problem? Fix it now


The payment terminal is working

Customers withdraw, insert, or hold their card (depending on the type of terminal) near the device to convey transaction details. The payment terminal then transfers the data to the bank in question for authorization and finally transfers the funds from the customer’s account to the merchant’s account.

There are three types of payment terminals. They are:

  • Stationary credit card processing machines
    it is often used for face-to-face transactions such as retail stores, restaurants, etc.
  • Wireless credit card processing machines
    With the advancement of technology, the wireless payment terminal is becoming the most efficient and secure to improve business. It has the same features as a stationary system.
  • Virtual credit card terminals
    For virtual stores like Amazon, eBay, etc., this type of payment terminal is used. With a virtual terminal, merchants can securely accept online payments from any computer.

Garbage disposal does not work [FIX IT NOW!]


Why does the pos machine not work
Common credit card device issues

# 1 Bad credit card
There may be a real problem with the card, which is why the payment terminal repeatedly refuses to pay. Some of the main problems with the card can be like:

  • The card number you entered is incorrect or invalid
  • The card has expired
  • Insufficient funds on the card
  • Maximum limit reached
  • Issuing bank indicates a card lost or stolen, etc.

# 2 Payment terminal battery issue

The average time of a terminal battery lasts about 60-65 hours. Therefore, the trader has to charge the terminal every night for a few hours, all ready for the next day.

# 3 Not updated

Before using it, at least check the rolls of paper with the invoices, the necessary software updates for the smooth operation of the terminal. Occasionally, an overhaul may be required that will commit to innovations such as contactless payment.

# 4 Connectivity

It is vital to have a reliable and robust internet connection for industries like retail, as their daily transaction on their POS system depends on a strong and secure Wi-Fi network.

# 5 Software problems

One of the essential things you need to do for your payment terminals is to update the software and customize your POS system if you don’t want to have the most severe technical problems.

# 6 Errors while reading card:

The card reader sometimes cannot read the magnetic strips or chip card that contains the data due to the dirt and dust on it, and thus the transaction declines. In this case, quickly cleaning your card would make it readable. For more details on cleaning the card, read the previous article.


POS systems are computers with an Internet connection that can be caught very often by a virus. Or someone can hack your system, it’s possible. It is therefore advisable to use point-of-sale terminals only for this purpose. And use another computer for browsing or related activities.

In addition, there may be other reasons such as power outages, cable problems, printer problems and loss of sensitivity to POS touchpads, and so on. The list is huge.

Anyway, let’s see how to manage it ‘The credit card machine doesn’t work‘the situation

What to do when a credit card machine fails

Steps to troubleshoot your credit card device
Solve credit card device issues
  1. Find the problem
    First, find where the problem is? This is with a credit card, POS system, payment terminal, internet connection or power outage. Once you get a valid reason, think about how to resolve it and who to contact.
  2. Talk to your customers
    First apologize to the customer if you are in the middle of a transaction. Give a clear picture of the situation. Listen to them, show empathy and understand their situation. You may not be able to resolve the issue at this time, but at least you can improve your relationship with your customer in the long run.
  3. Ask customers to try to pay with another card
    Refresh yourself and be prepared for a scenario like this and be prepared to accept all types of tickets. Then ask them if they have another payment card. Expand your payment potential to them.
  4. Receive a payment other than Chip and PIN
    Accept other payment methods such as online or telephone payments or finally cash. Tracking payment trends and tracking the curve is always a good idea, so stay informed about current payment trends in the market.
  5. Call support
    In addition to dealing with everything, one must call the service provider as soon as possible. Depending on the situation, they will send another machine as soon as possible.

    Verifone Customer Service
    Elavon Customer Service


how to restart a credit card machine
Restart your credit card device

Credit card terminals allow you to improve your business and serve more customers by accepting credit card payments, but occasionally run into problems. Follow the instructions carefully.

Try restarting the router and terminal:

  • Remove the terminal power connection and the switch.
    • Disconnect the connections that connect the hardware.
    • Wait about 30 seconds. Reconnect the connections and power supply of the device from the hub to the terminal.

wait 1 minute for the terminal application to restart and start the connection to the router.

Restart the EMV card reader:

  • Hold down the reader power button until the lights turn off.
  • Wait 10 seconds.
  • Then hold the power button until the lights turn on again and release the power button.

Now one blinking blue light should be on, which means your EMV card reader is restarted.


to Fix Slow POS Terminal |

It is important to maintain your machine regularly for trouble-free operation. There are many other reasons that can cause a slow experience, including

  • Old firmware
  • Cheap hardware
  • Network and security issues
  • Careless use of the device

To solve this problem, brands like Visa and MasterCard came forward to introduce Quick Chip and M-Chip Fast. This improvement requires only a moderate direct update of the shipping card terminal and (POS) frame software. Consider in detail:


Quickchip is just a software update, but important. This allows you to reduce the transaction time of a POS system to authorize a chip card or magnetic stripe card from 10-12 seconds to just 2-3 seconds.

The best thing about a fast chip is that you don’t have to buy new pieces of equipment for it. You must notify the publisher of the quick chip updates you want for your EMV or POS system. And that’s it.

Watch this video to better understand Quick chip

Check out: Credit card chip not working – 2020 [Effective Steps]

M / Chip Fast

This is similar to a fast chip, but it is a version of MasterCard. M Chip fast, the name alone indicates that it is something that reduces the time of slow actions and makes it fast in just one step of authentication. Customers will no longer have to wait in line.

The VERIFONE credit card machine does not work

Correct the VERIFONE with the credit card not to work

Verifone is one of the leading brands in credit card payment terminals. Some well-known models of this brand are payment terminals Verifone Vx 520 EMV, Verifone 3750 (Omni) and NFC (contactless).

What to do when your Verifone credit card payment terminals do not work. The reasons may be as follows:

  • Wi-Fi connectivity
  • Physical damage
  • Undetected chip card or magnetic stripe card
  • Other technical issues and so on.

There are many things to do, but first try to fix the troubleshooting and restart the device because in many cases it works. You need:

1. Disconnect the payment terminal system from the power source.

2. Wait about 30 to 40 seconds.

3. Reconnect it and switch to restart mode.

4. Return to the payment screen, then select the sales screen. 5. If it still does not work, call the technical support team

These troubleshooting steps tested on VX 510, VX 520, VX 675, VX 680, VX 805, VX 820

The ELAVON credit card machine does not work

Correct the Elavon credit card device not working

Elavon is the fourth largest U.S. credit card transaction processor with more than 10 million retail locations worldwide. Some of Elevon’s popular products are the Poynt 5 and Poynt 61. These are brilliant smart payment terminals that have created another standard of seamless payment experience for merchants and customers. It is great and easy to use.

But what should you do when those contactless smart terminals suddenly stop working?

Reasons like:

  • Wi-Fi connectivity
  • Physical damage
  • Undetected chip card or magnetic stripe card
  • Other technical issues and so on.

And like I said, a lot can be done, but first, try to restart it in the first place. For this you need:

  1. Press and hold the power key behind the main display for 3 seconds.
  2. A menu will appear.
  3. Select to restart the device.

Just like that, you can save yourself the extra burden of repairing the device.

Tested on credit card devices Ingenico TETRA DESK / 5000, Ingenico iPP315, Ingenico TETRA MOVE / 5000 iCT220, iCT250, iWL220 and iWL250.


So we see that the more problems you can prevent with your POS system ahead of time, the more you will perform your operations on a daily basis and avoid unnecessary headaches at every turn. And for that you need to be a little aware of the technology you are using and the idea to handle it. Keep up to date with your work; otherwise you will lose the race.

For more details on how to handle your POS system Bookmark this page with books, we will update this article in the coming days, and if you like this article, share it with your friends and others who need to know about it

One more thing to add your suggestion and problems in the comments section below, we will try to add solutions for that as well.

Thanks for reading 🙂