CenturyLink Internet is not working? Here’s what to do.

Recent updates: over 6 months
CenturyLink has announced its response to the coronavirus pandemic, and for the next 60 days it is waiving late fees and service disconnections for residential and small business customers. Additionally, CenturyLink removes its data limits for all customers. Take a look at CenturyLink’s Keep Americans Connected Commitment in response to COVID-19, and we hope you and your family stay safe.
Few things are more annoying than a buggy internet connection, especially when you want to stream a favorite show or when you actually have a chance to win a game. Fortnite meet. Luckily, repairing your CenturyLink Internet can be easier than you think. Let’s get back to Netflix streaming ASAP!
If you ever feel like fixing your CenturyLink Internet, you can always chat with technical support online or call them directly at + 1-866-642-0444.
If your internet connection is completely cut off, this is probably one of these two scenarios:
First, go get your modem. It should look like one of the two modems below:
Source: CenturyLink
There are a bunch of flashing lights that probably look intimidating at first glance. The first thing we want to check is whether your modem has power or not. On the far left of the box, you’ll see the power light. It will look something like this:
Source: CenturyLink
We want to see a green power light, but your power light can be red, amber, or completely off.
You will see a red or amber power light when the modem tests its own hardware. Hopefully the light will stay red for about 30 seconds and then turn green. If it stays red, here are some possible reasons:
If nothing else works, you can press the reset button with a paperclip until the lights go out. This will reset your modem to factory default settings.
If the power light is not on, check the power cord and make sure it is plugged in. If it is plugged in and you still have no power, there may be no power going through the outlet. If there is no power in the outlet, you have a bigger problem than an internet failure, my friend. I would call an electrician.
Source: CenturyLink
If your power light turns green, the other lights on your modem box should also start to light green. Here’s a quick checklist of everything you need to make sure all of the other lights turn green as well:
In short, if everything is plugged in correctly on your modem and the internet is not down in your area, your internet connection should work reliably.
It is possible that your internet speed is so slow that you have the impression that your internet connection has just stopped completely. You can always check your internet speed and see what you are working with. There are a few other things you can do to speed up your connection so that you can speed up your connection right now, such as moving your router to a location with less interference. But if you are experiencing consistently slow internet speeds or an internet connection, it might be time to consider upgrading to a better internet service provider.
Provider | Monthly price | Download speed | Learn more | |
Xfinity Internet | $ 19.99–$ 111.95* | 15–1000 Mbps | See the plans | |
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AT&T Internet | $ 35–$ 50† | 75–100 Mbps | See the plans |
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Viasat Internet | $ 30–$ 150‡ | 12–100 Mbps | See the plans |
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Verizon Fios | $ 39.99–$ 79.99^ | 200–940 Mbps | See the plans |
You can enter your zip code below to see which internet service providers are in your area.
Now that you know, here are your next steps.
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Interested in easy ways to increase your internet speed? Read our guide to discover 10 ways to improve your connection.
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