CBS All Access is the only way to stream awesome shows like Star Trek: Picard and The good fight. But the streaming platform has experienced its share of technical difficulties.1
Nothing is worse than having an episode of your favorite Star Trek series (I’m a Next generation dude myself) freezes on you. Before you get too frustrated and take a Vulkan shot on your subscription, try the troubleshooting tips in this article.
Troubleshooting CBS All Access
Before moving on to specific error codes, we suggest that you follow these simple steps for any issue you are having while streaming CBS All Access.
CBS All Access troubleshooting tips:
- Check your internet connection. If your network is experiencing disruption due to outside issues, such as network congestion during peak hours, you may need to look for a faster connection.
- Try disconnecting your Wi-Fi router for 30 seconds and then reconnecting it.
- Sign out of your CBS All Access account, then sign back in.
- Delete the CBS All Access app you are using from your device, then download it again and sign in.
- Restart the device you are using.
There may be times when CBS All Access is just down for the count. You try to watch Discovery of Star Trek and, frankly, Discovery of Star Trek is not available. Usually this is due to server issues with the actual streaming application. The best way to find out about these issues is to Google “CBS All Access Server Issues” and see what happens. This will take you to some sites that report server issues with websites. You can also check out the official Twitter feeds: here’s the one for CBS and for CBS All Access.
UVP error 1011
This error code seems to occur often for CBS All Access users who are using Amazon Fire Stick TV.
The first thing to do if you see UVP 1011 is to restart your device and the app. If that doesn’t work, try clearing cached data in the app.
You can do it by following these steps:
- Go to the Fire TV menu and select the Settings tab.
- Click on Applications.
- In the Manage installed applications sections, click the CBS application.
- Finally, select the Clear cache options, then Clear data.
Error code 60 (too much flow)
If you see error code 60 on your CBS All Access app, you are probably trying to stream content from too many devices at once. CBS All Access limits each account to two simultaneous feeds.
If you don’t know of other devices that are streaming from your account, it might be time to call your family and friends (and maybe your exes) who might have access to your account to see if they are. ‘use.
If you can’t find the culprit, recheck any devices you have that might be logged into your CBS All Access account.
Error code 1001 (ad blocker issue)
If you get error code 1001 while using CBS All Access, your problem can most likely be attributed to an ad blocker. Unfortunately, the only reliable way to start watching again The twilight zone is to disable your ad blocker.
Error code 110
This error code seems to appear recently for some CBS All Access users, and it is likely related to privacy extensions on Chrome and other browsers. Try disabling extensions and add-ons, like Ghostery, and then try again.
If that doesn’t work, you might want to try watching your show on a different browser.
Other problems and error codes
Many Roku users have experienced reading issues on the CBS All Access app. We suggest you consult these forum discussions if you’re having trouble with a Roku device.
If you encounter other error codes, they may be related to your operating system (some Microsoft users have seen error code 3012, for example). Solving these issues is above our pay grade, so to speak. We suggest you contact CBS All Access support at 1-888-274-5343 between 8 a.m. and 2 a.m. (ET).
Here is a quick recap of some common error codes and their meanings.
|Error code||Known causes||Potential solution|
|1011||Problem with Amazon Fire Stick||Restart the app and / or clear the cache|
|60||Too many streaming devices||Sign out of CBS All Access on other devices|
|1001||Ad blockers||Disable your ad blocker|
|110||Privacy apps and extensions||Try disabling extensions like Ghostery or use a different browser|
If you have any other issues or error codes with CBS All Access that we haven’t mentioned here, let us know in the comments. We may not be able to respond with a solution, so your best bet is to call CBS support at 1-888-274-5343.
Find alternative services
There are many issues with CBS All Access that can be easily fixed using the tips in this article. But sometimes the problem is deeper. Maybe you just don’t like the service. Or maybe your internet connection is too slow for streaming.
But don’t worry, we’ve got you covered. Here are some great alternative streaming services to check out (and some great internet service providers below).
|Provider||Monthly price||Learn more|
|Hulu + Live TV||$ 54.99–$ 60.99*||See the plans|
|Sling||$ 30–$ 45||See the plans|
|Netflix||$ 8.99–$ 17.99*||See the plans|
|Amazon Prime Video||$ 12.99*||See the plan|
Data as of 07/29/19. Offers and availability vary by location and are subject to change.
If you’re sure you want CBS All Access (where are you going to see Captain Pickard assimilated in the Borg?), But your streaming quality just doesn’t make the cut, then maybe you need to a new Internet.
Check out these quality internet providers for more bandwidth.
|Provider||Monthly price||Download speed||Learn more|
|Xfinity Internet||$ 19.99–$ 111.95†||15–1000 Mbps||See the plans|
|CenturyLink Internet||$ 49–$ 65‡||15–940 Mbps||See the plans|
|AT&T Internet||$ 35–$ 50^||75–100 Mbps||See the plans|
|Viasat Internet||$ 30–$ 150°||12–100 Mbps||See the plans|
|Verizon Fios||$ 39.99–$ 79.99**||200–940 Mbps||See the plans|
During the first 12 months. Some packages require a 1 or 2 year contract.
New customers only. The rate requires paperless billing and excludes taxes. Additional charges apply.
For the first 12 months plus taxes and equipment. fresh.
During the first 3 months.
w / Auto Pay + taxes. Equipment charges may apply.
Now that you know, here are your next steps.
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Read our in-depth review of CBS All Access.
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