You finally found the time to catch up The wonderful Mrs. Maisel (hey, self-isolation from the pandemic had to have at least a advantage, right?), but your Amazon Prime Video doesn’t want to play the game. What do you do when your Prime Video spits out error codes?
Here are some basic troubleshooting steps you can take to get back to your Good omens Game.
Amazon Prime Video Troubleshooting
Before moving on to specific error codes, we suggest that you follow these simple steps for any issue you are having while streaming Amazon Prime Video.
Additional troubleshooting tips:
- Check your internet connection. If your network is experiencing disruption due to outside issues, such as network congestion during peak hours, you may need to look for a faster connection.
- Try disconnecting your Wi-Fi router for 30 seconds and then reconnecting it.
- Sign out of your Amazon Prime Video account, then sign back in.
- Delete the Amazon Prime Video app you are using from your device, then download it again and sign in.
- Restart the device you are using.
Common Amazon Prime Video error codes
There are a ton of different error codes that you might see appearing on your Prime Video screen. We’ve compiled a list of the most common codes so you know you’re not getting one.
If you want to know exactly what all of these codes mean, you’re out of luck – Amazon doesn’t publish a guide to its error codes. And your screen probably says something like “Video not available”. But there are general guidelines you can follow regardless of what error code you get.
Before we dive into those, here’s the top tip: Amazon has a handy Twitter feed. You can check this just to make sure that the servers or the application are still working properly. If there is a problem for all users, check this feed and see if there is an ad.
Try to turn it off and on again
If you haven’t already, try the first step in resolving any computer issues: turning the device off and on again. Refresh your browser window, restart the application, turn off your TV: you get the drill. However you try to consume your Prime Video content, turn that baby off, then turn it back on.
Still does not work? At least you made Roy from The computer crowd proud.
Try to change browser
Some codes, like number 7031, you get when using a specific browser (like Chrome). And for some reason, Prime Video and Chrome don’t get along on this day. (This wouldn’t be the first time Amazon and Google have made their differences our problem.)
Try switching to another browser, like Firefox or Safari. And whatever browser you are using, make sure it’s up to date. If you’ve pressed the “Update Later” button on your software too many times, your browser may no longer be up to the task.
Take a speed test
Video streaming takes a lot of bandwidth, and if your internet connection isn’t fast enough, you’re not going to have a good experience. We recommend that you have reliable download speeds of at least 25 Mbps for video streaming.
Keep in mind that if you or your partner, kids or loved ones or all of the above are working from home or are stuck in the house, and you’re all trying to run Netflix, Hulu, and Prime Video (just in the background while you’re working, of course we’ve got it), then you’re probably going to have bandwidth issues.
If the real problem is that you need a better, faster internet plan in general, you can check out some of the faster providers.
|Provider||Monthly price||Download speed||Learn more|
|Xfinity Internet||25 $–$ 70*||25–1000 Mbps||See the plans|
|CenturyLink Internet||$ 49–$ 65†||15–940 Mbps||See the plans|
|AT&T Internet||$ 35–$ 50‡||75–100 Mbps||See the plans|
|Viasat Internet||$ 30–$ 150^||12–100 Mbps||See the plans|
|Verizon Fios||$ 39.99–$ 79.99°||200–940 Mbps||See the plans|
Check your HDMI cable
Make sure that the HDMI cable you use to connect your TV to your streaming device has the correct compatibility. Your cable must work with HDMI 1.4 or HDMI 2.2 (depending on whether you want to stream classic high definition content or if you are upgrading to full 4K).
If you have a full smart TV, you can ditch your streaming device altogether and avoid any HDMI debacle. Simply download the Prime Video app from your TV’s App Store.
Check your router
If you still have the router you got from your friend six years ago, it might not be up to the task of streaming HD video. You can try moving the router to a better position or wiring the router to your TV, but at the end of the day you might need a better one.
If you have a large home, you might also need better network coverage. In that case, Wi-Fi range extenders can help.
Turn off your VPN
Finally, we know it’s really convenient to watch Avatar: The Last Airbender on German Netflix from the comfort of your US-based home, but Prime Video doesn’t always work well with VPN.
Disconnect your VPN and accept the fact that, at least with Prime Video, you’ll have to stick to the shows available in your own country. (German Netflix, we still love you.)
Still having problems? Try other streaming services
You might want to switch to a different streaming service altogether, at least for the day. You can also consult our Best Live TV Streaming Services for a complete overview of the best streaming providers.
|A service||Price||Learn more|
|Netflix||$ 8.99 to $ 15.99 / month||See the plans|
|Hulu with Live TV||$ 55 / month||See the plans|
|YouTube TV||$ 49.99 / month||See the plans|
|Sling TV||$ 20 to $ 35 / month||See the plans|
Data as of 04/11/2020. Offers and availability vary by location and are subject to change.