When Amazon Alexa is not working, there are things you can do to get it going again.
We love Alexa and Alexa loves us. . . most of the time. But every once in a while, she stops working and leaves us in trouble.
We were tired of combing the internet for troubleshooting help, so we decided to create a one-stop guide. Read on for tips on how to start Alexa.
Alexa does not answer you
This embarrassing question is what prompted us to write this article in the first place. Every now and then Alexa completely ignores us. Super rude of his TBH.
Here’s what you can do to fix the problem.
Check if the echo is cut
If Alexa isn’t listening to you, your Echo may be on silent. How do you know? The light ring turns red when the speaker is muted and cannot hear you.
Fortunately, this problem is very easy to solve. Just press the button with the Xed microphone. This will turn off the mute mode.
Unplug the Echo’s power cord
When Alexa isn’t muted but still doesn’t recognize you, try unplugging the plug from the Echo base and plugging it back in. It still works for us.
Alexa can’t complete a task
When Alexa is having trouble, you usually know it (because she tells you). But that begs the question of why she is struggling and how you can help her. Here is what we found.
Check the Wi-Fi connection
The Echo’s light ring turns purple when it can’t connect to the internet. If this happens, troubleshoot your Wi-Fi connection.
Photo credit: Unsplash
If the problem is not with the ISP, modem, or router, you can try resetting the Echo.
Sometimes you haven’t downloaded the Alexa skill for the task you want to perform. Alexa usually tells you if this is the case, but it’s good to recheck when Alexa often struggles with an action.
Alexa often misunderstands you
Sometimes we meet people we don’t quite understand. Maybe they pronounce the words differently than we do, or they tend to mumble.
In this regard, Alexa is exactly the same as us. She has a harder time understanding some people than others. But do not worry; there are ways that Alexa can understand you better.
Desensitize Alexa to your voice
Get Alexa used to the sound of your voice. Under Settings> Your Profile> Voice, you can try saying different phrases to make Alexa recognize you better. (You may need to delete and re-add your voice profile to do this.)
Work on your diction
What does Alexa think you are saying when you talk to her? Say, “Alexa, tell me what you heard,” and she’ll repeat a recent request. This feature helps you know if there are certain words or phrases that she really stumbles over.
For more information, you can also find transcripts of your conversations with Alexa by visiting Settings> Alexa privacy> Check voice history.
To resolve this issue, use compressed air to dust your Echo. Do not stick a pin in the speaker – you could damage it.
If Alexa ghosts you, most of the time it’s fixable. There are several things you can do to reestablish the connection.
Other smart hubs
The Amazon Echo is primarily a smart speaker, but most people also use it as a smart hub to control their devices. If you’ve had too many issues with Alexa and want to replace it, here are some of our top smart hub suggestions.
|SmartThings Hub||$ 69.99 *||View on Amazon|
|Wink 2||$ 99.00 *||View on Amazon|
|Iota Mansion||$ 299.00||Show hub|
*Amazon.com List price (as of 06/07/20 12:20 MST)
Other smart speakers
We haven’t done a thorough review of the most popular smart speakers yet. However, if Alexa doesn’t mute it for you, the following brands sell speakers with voice control similar to Amazon Echo devices:
- Google / Google Nest
- His bone
Now that you know how to fix your echo, here are some possible next steps.
Need an Alexa-compatible security system? We could have a good solution for you.
Is your internet connection difficult? Maybe it’s time to look for better service.