Acustomer calls and says they are receiving error 42015. what is a possible cause for this issue?

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Acustomer calls and says they are receiving error 42015. what is a possible cause for this issue?

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Answer and Explanation

Could not connect to update site (Error 42015: Could not resolve proxy name: ‘HTTP’ occurs’) when trying to update Turbo Tax. This error occurs if the specified proxy is invalid or Turbo Tax is unable to connect using the proxy.

This is a mistake that most often occurs when installing incomplete Turbo tax software or when downloading corrupts. It is also caused by virus or malware infections that corrupt windows system files

To fix error 42015 it is recommended that you use some of these troubleshooting steps to scan your PC for errors and fix them