The launch of Disney Plus has been a rough ride for some subscribers but we’ve put together a troubleshooting guide to get you through the sea of errors.

Compared to other countries, Disney Plus subscribers in the US have had a pretty tough time with streaming errors and app-breaking bugs. As good as it is for some, many early subscribers have reported serious issues that render the app unusable.

While the Disney Plus dev team is no doubt fighting every bug they encounter, we’re here to offer extra support with our guide on the app’s various error reports.

Thankfully, the app’s 7-day free trial means you don’t pay anything up front—though if you’re already a paying customer and you’re not getting the service you expected, it’s worth getting in touch with Disney’s customer support team to discuss any billing or refund concerns.

Before we dig into the various error codes Disney Plus users are reporting, we have to cover off the very basics of tech troubleshooting (sorry, but it has to be done). These are the steps you should try no matter which error code you’re receiving.

If you’re having trouble connecting to Disney Plus, run through these basic steps.

General Disney Plus Troubleshooting Tips

• Check your internet download speed from the device you’re using (if it’s slower than 5 Mbps, that could be your issue).
• Disconnect your mobile or Wi-Fi internet connection from the device you’re using, wait 30 to 60 seconds, and then reconnect. Sometimes all you need is to refresh your connection.
• Reset your Wi-Fi modem.
• Sign out of Disney Plus on all devices and sign in again.
• Delete the Disney Plus app and re-download it from your device’s app store and log in again.
• Try Disney Plus on a separate compatible device or web browser.

Checking on the status

As with any streaming app, the best way to check the status is on an official website. For Disney+ that site is the help center. A very quick way to find out if Disney+ is down for everyone is to do a quick chat with technical support. Just look at the chat button at the bottom of the screen and ask the technician if the service is down. They can help you troubleshoot any other problems, too.

Disney Plus Error 83

Device compatibility issue

Error 83 seems to be one of the biggest issues plaguing subscribers. If you’re seeing this message, it means there’s a device compatibility issue. Essentially, Disney Plus isn’t cooperating with the particular device you’re trying to view content on.

This might seem frustrating because if your device is incompatible with Disney Plus, how did you manage to download the app in the first place? Well, there are a couple of other factors that could be impacting device compatibility.

First thing to try, and we hate to say it, is turning your device off and on again. As tired as that advice is, you don’t know how often a simple power cycle is an answer to all your tech woes.

Next, check that your device is actually compatible with the service, just to be sure.

If you’re tried those steps, the next step is to check if your firmware is up to date on the device you’re using.

This shouldn’t impact most new devices, but if you happen to be running an especially old iOS or Android operating system, for example, Disney Plus might be rejecting your device. So make sure you update your iOS or Android to the most current version before you try running the app again.

If you’re attempting to view on another device, such as a smart TV, PlayStation 4, or Xbox One, you will find software update guides on the manufacturer’s websites. That said, you will almost always find software updates buried in a “system,” “about,” or “general” menu in just about any internet-connected device. If there’s a firmware update ready to install/download, you will likely see a little notification indicator (like when you get a new message or email).

If all else fails and you’re desperate to stream Disney Plus, try logging into another device. As frustrating as that sounds, a device compatibility issue like Error 83 means the app is having an issue with the specific device you’re using, so switching to a computer, gaming console, or smart TV should yield a different result.

Here are those tips again:

• Power cycle (turn your device off and on again).
• Check your device is compatible with Disney Plus.
• Navigate to your device’s firmware settings page and check for updates.
• Try deleting and reinstalling the Disney Plus app from your device’s app store (e.g. Google Play or App Store).
• Try logging in with the same details on a different compatible device.
• Check the Disney Plus tech support thread on Reddit to see if anyone is experiencing the same issue.

Disney Plus Error 42

Issues connecting with your service

Another common error code that Disney Plus is spitting out is Error 42. In a cruel twist, nobody seems to be able to find a solution to the error code that shares the same two digits as the answer to the ultimate question of life, the universe and everything.

Based on what we can glean from Reddit, Error 42 indicates an issue connecting with your Disney Plus service. That could be a server error on Disney’s end or it could be an issue with your internet connection.

If it’s a problem with Disney’s servers, it’s possible that Disney Plus is struggling to meet the demand of everyone streaming at once. This sort of issue typically occurs at times of peak usage (e.g. when a new episode of The Mandalorian drops), and unfortunately, there’s no immediate fix other than to wait it out. Disney has admitted that it hadn’t anticipated the full extent of the app’s popularity prior to launch.

(How it didn’t anticipate such popularity when it was offering exclusive access to a brand-new TV show from one of history’s biggest franchises is anyone’s guess, but here we are.)

This won’t be a problem forever. Disney will eventually bolster its servers to meet the demands of hungry Star Wars and Marvel fans across the world, but that takes time.

The second possibility is that your internet connection isn’t strong enough to stream Disney Plus. This is particularly pertinent if you’re trying to stream in 4K (which uses more bandwidth and data than a standard- or high-definition stream).

Praise be if that’s the case, because there are quite a few troubleshooting solutions for a subpar internet connection.

Firstly, there are the general troubleshooting fixes for slow Wi-Fi that you can try. We already have a comprehensive guide to speeding up your internet, so we won’t go into the nitty-gritty in this post, but here are a few quick pointers:

• Run an internet speed test (anything above 5 Mbps should be enough to stream).
• Try logging out of Disney Plus and back in again on all devices (especially if you’ve shared your password).
• Refresh your modem by removing the power supply and letting it rest for 5 minutes before reconnecting.
• Consider disconnecting bandwidth-hogging devices from your home Wi-Fi (e.g. video game consoles).
• Try clearing your browser’s cache (if you’re streaming on a web browser).
• Log in to your Wi-Fi router settings and check for a firmware update.
• Log in to your Wi-Fi router settings and change your DNS settings to OpenDNS, Cloudflare, or Google.

(If your home internet speeds are typically less than 5 Mbps, it’s probably time to upgrade anyway. Check out our list of the best internet service providers and you’ll be well on your way to watching all the High School Musical: The Musical: The Series you can handle.)

Disney Plus Error 73

Location availability issue

Subscribers reporting error code 73 are reporting location and availability issues. This seems to be impacting subscribers who are attempting to stream Disney Plus in countries where it’s already available.

First of all, it’s important to note that this could be a content availability issue. Content availability differs between countries.

For example, Avengers: Infinity War was available in Australia and New Zealand at launch, but not in the US. If there’s a chance you’ve found your way to a Disney Plus title via a Google search or streaming search engine like JustWatch, it’s possible you’ve landed on a title that’s not yet available in your location.

If you’re receiving Error 73, the first step would be to reset your internet connection by rebooting your modem if you’re on a home network, or by refreshing your network connection by turning airplane mode on and off again if you’re on a mobile device.

If that doesn’t do the trick, it would be worth checking if you’re browsing from another country using a VPN app or browser plugin.

Run through these steps to try and diagnose your location issue:

• Check if the title is available in your country by searching the title on Disney Plus.
• Reset your Wi-Fi modem or mobile network connection (wait 30 to 60 seconds before reconnecting).
• Check where you’re currently browsing from using an IP address lookup tool.
• If the results show you’re browsing from anywhere other than your current location, check your browser plugins and running apps. If there is a VPN running (e.g. ExpressVPN), close the application or reset your location settings.

If you’re looking for a great vpn service, check out our article on the best VPNs for streaming.

Disney Plus Error 24 and 43

Login or connection issue

Two similar error codes that are a pain for all of us: error code 24 and 43. You’re having a login or connection issue, so what should you do?

First, check your internet connection. You’re most likely going to want to refer back to our Wi-Fi connection troubleshooting guide at the top of this page.

If troubleshooting doesn’t work, try signing out and in of Disney+.

Now, if that doesn’t work, check your billing details. One of these solutions should fix the problem.

Disney Plus Error 39

Streaming via Xbox One issue

This error code is one for the Xbox One users. Let us all unite and conquer this issue.

This issue has a quick and easy solution: just make sure you aren’t simultaneously streaming Disney+ on another device. So, check your laptop, computer, smartphone, or tablet.

Once you quit the Disney+ app on those devices, refresh your Xbox One and it should work!

But one more minor solution that is worth mentioning: try changing your HDMI port on your TV that connects to your Xbox.

More error codes on Disney Plus

From the Disney+ Help Center

If you’ve come across an error we haven’t covered in this guide or you’ve found a solution we haven’t discovered yet, let us know in the comments below.

And if you’re back up and running and can’t decide what to watch, check out our guide to everything on Disney+!

Other recommended streaming services

We get it. Running into errors when you’re trying to get your Disney fix can be annoying. The good news is that Disney+ isn’t the only streaming service where you can watch Disney content.

Here’s a few of the best streaming service alternatives to Disney+.

^{*Plus any applicable taxes.}

Viasat (formerly Exede) is probably the best way to stay connected to the internet if you live in a very rural area (at least until 5G becomes more widely available). But satellite Internet technology doesn’t always give you the most reliable connection.

In this article, we will help you troubleshoot your Viasat Internet connection, whether it is an issue with your equipment, your account, or something else (like stormy weather).

We have divided our Viasat troubleshooting tips into two sections: (1) no connection and (2) slow or irregular connection. If you are not sure what is going on with your Viasat Internet, you can start with a speed test.

How to Perform Viasat Internet Speed ​​Test:

1. Google search for “speed test”.
2. Click the blue button at the top of the search results that says “run speed test.”

This speed test should tell you if your network is totally down or just running slowly. It’s also a good way to see if your internet speed is slower or faster than Viasat says it should be.

Connectionless troubleshooting

If you are not getting any signal or connection from your Viasat dish, you should try the following solutions.

Verify your account

First, check your account to make sure you’re not in “data restriction” mode. If you’ve already used up your data allowance for the month, your service may be limited.

You can contact Viasat at his website or by phone (+ 1-855-810-1308) if you want to change your account options or add more data.

You can also use the contact information above to see if Viasat is having network-wide issues in your area. The problem may be with Viasat and not yours.

Reset your Viasat Internet

Often times, a simple “hard reset” of your Internet satellite system will get your Internet going again. Viasat recommends taking the following steps (in this order!) To reset your system.¹

How to reset Viasat Internet:

1. Shut down your computer.
2. Turn off the router by unplugging it.
3. Turn off the modem by unplugging it.
4. Disconnect all Ethernet cables going to the modem. Wait a moment, then plug them back in.
5. Reconnect your modem and wait until all LEDs are on solid.
6. Turn on your router.
7. Turn on your computer.

Hope this fixed what was causing your crash, but if not, let’s try something else.

Check your satellite dish

For this one, you will have to go out. Check your dish to make sure it is not damaged and intact. Weather events such as hailstorms and heavy snowfall can damage or displace your dish, resulting in loss of connection.

If your dish is damaged or blocked, it is best to contact Viasat before trying to repair it yourself. The company may be able to walk you through a solution or send a technician to help repair the system.

Troubleshooting a slow or spotty connection

If your connection is not completely broken, but is just acting a little erratically or slowly, try the following fixes.

Verify your account

Before trying anything else, check your account to make sure you are not in “data restriction” mode. If you’ve already used up your data allowance for the month, Viasat may have slowed down your connection.

If your account is out of data, you can contact Viasat on his website or by phone (+ 1-855-810-1308) to add more.

Check your dish (and the weather)

If your dish is obstructed by tree branches, wires, or other objects, your signal may suffer. Weather events, such as rainstorms, snowstorms, and hail can also affect your satellite internet connection (even sunspots can sometimes cause blackouts!).

If you suspect that your dish is in the wrong position or is obstructed, you should contact Viasat before attempting to resolve the issue yourself. Someone in the company may be able to walk you through a solution or send a technician to help you.

Move your connected devices

A common cause of satellite Internet slowdown is an overloaded network. If your Wi-Fi router is in the basement, but you are on the second floor, your signal may be weak. Try to rearrange the location of your Wi-Fi router and connected devices so that they are closer to each other.

If moving your devices around your home doesn’t work, you may want to consider plugging your device directly into the router using an Ethernet cord. This bypasses the Wi-Fi router (so you will be less mobile) but can give you a stronger connection.

You can also try disconnecting some of your devices (cell phones, for example) from the Wi-Fi network. Having too many devices connected, even those that are not streaming or browsing, can clog bandwidth. Internet from your home.

Check your browser

You might not think that your browser can affect your internet speed, but it sure can. If you are using an older version of an internet browser, or if you have hundreds of tabs open (I’m pleading guilty on that one), it could affect your connection.

Additionally, you can try to clear your internet browser’s cache. This may mean that you have to re-enter passwords and other information on sites you visit regularly, but it can free up memory on your device and increase your internet speed.

Other problems with Viasat Internet

While we’ve gone through some of the most common issues that people face with their Viasat satellite internet connection, your specific problem could be anything else.

If you are working with old or incompatible equipment, you may need to upgrade. Viruses and malware can wreak havoc on your computer and slow it down. If you think your problem may be with your device (rather than the network itself), try connecting to a different computer or phone.

We hope that our guide to repairing your Viasat Internet has been useful to you! Here is a table to recap common problems and their potential solutions.

Alternatives to Viasat Internet

Hope one of the tips here helped you reconnect. But if you’re still stuck in a country with no internet, or just fed up with your slow speeds, then maybe it’s time to consider changing things up.

Obviously, some homes can only access the internet via satellite, in which case you should probably stick with Viasat (or try HughesNet). But it’s worth taking a look to see if you can get a more reliable wired connection from one of these companies.

Sources:

Viasat, “Connectivity troubleshooting: no connection to Viasat network“

Your Xfinity Internet is not working and you need to fix it STAT! Because, of course, you have to finish your job, get back to your video game, or scroll through social media.

We’ve all been there. And this is the 21st century. The world might feel like it’s going to end if we don’t have our internet connection.

Well, stop worrying. We hope to have the solution to your problem.

While Xfinity makes sure its network can handle peak usage and heavy traffic, not everything is always perfect. Here are some ways to reactivate your Internet connection.

Restart your modem.

If you’re having slow speeds and having trouble connecting to your Wi-Fi, restarting your modem might fix the problem. There are two easy ways to do this.

1. Through My account Online, go to the Internet Service tab, scroll to Devices, select Restart modem, and then select Start troubleshooting. Restarting can take up to ten minutes.
2. in the Xfinity My Account app, scroll down and select Internet, select your modem and restart this device if you are accessing the app on an Apple device or troubleshoot if you are on an Android. Troubleshooting will take up to ten minutes.

Once you have fixed your modem problem through the app, you will be asked if it worked. If you select No, you will be prompted to schedule a call or tweet to Comcast.

Or you can try our other solutions below.

Check the power supply and connections of your devices.

Sometimes the problem can be the device itself. So first and foremost for this section: restart or unplug and plug in the device you are using.

When restarting, make sure you are connected to the correct network.

If this doesn’t change your internet connection, try these steps:

• Check if all cables of the equipment are connected.
• Make sure that the plugs of the device you are using have not come off.
• Make sure the outlets are working properly.

Make sure your account is up to date.

Another reason your internet service might be down is that your account information is not up to date.

In My Account, go to the billing tab to see if your payments are being made correctly.

Move closer to the router.

Sometimes you will notice that you have better internet connection when you get closer to your router. This could mean that your workspace or bedroom you are trying to connect to is an area with limited or no internet access.

Xfinity suggests XFi Pods if that’s your problem.

A three-pack for $ 119 will help you troubleshoot Wi-Fi connectivity issues in three rooms or if you’re two stories above your router.

Check for Comcast outages.

If none of these steps resolve your internet connectivity issues, search local Comcast outages. (Comcast owns Xfinity.)

If the problem is an outage in your area, there isn’t much you can do except wait for the network to come back.

But as Xfinity said: They have a team of engineers and technicians who work 24/7 to keep the network running smoothly. It should only be a matter of time before they fix the problem.

to summarize

So remember, here’s what you should do when your internet connection is weak (other than remembering to take a deep * wink * breath):

• Restart your modem.
• Check the power supply and connections of your devices.
• Make sure your account is up to date.
• Move closer to your router.
• Check for Comcast outages.

If you want to learn more about the Internet Xfinity, check out our full review. If you’re looking for a new internet provider, check out our reviews on CenturyLink, Verizon Fios, and top internet providers.

Few things are more annoying than a buggy internet connection, especially when you want to stream a favorite show or when you actually have a chance to win a game. Fortnite meet. Luckily, repairing your CenturyLink Internet can be easier than you think. Let’s get back to Netflix streaming ASAP!

If you ever feel like fixing your CenturyLink Internet, you can always chat with technical support online or call them directly at + 1-866-642-0444.

Why don’t I have an Internet connection?

If your internet connection is completely cut off, this is probably one of these two scenarios:

1. CenturyLink Internet is down in your area. You can check here if CenturyLink Internet is down in your area. If it’s down, there’s not much you can do except wait for CenturyLink to turn everything on.
2. There is a problem with your modem. Let’s see how you can repair your CenturyLink modem.

How to repair your CenturyLink modem

First, go get your modem. It should look like one of the two modems below:

Source: CenturyLink

There are a bunch of flashing lights that probably look intimidating at first glance. The first thing we want to check is whether your modem has power or not. On the far left of the box, you’ll see the power light. It will look something like this:

Source: CenturyLink

We want to see a green power light, but your power light can be red, amber, or completely off.

Red or amber light

You will see a red or amber power light when the modem tests its own hardware. Hopefully the light will stay red for about 30 seconds and then turn green. If it stays red, here are some possible reasons:

• You are using the wrong power cord. Make sure you use the one they gave you.
• Your modem has overheated. Move your modem to a location where it gets better air circulation.
• You are not getting enough power from your power strip or surge protector. Try plugging your modem directly into an outlet.

If nothing else works, you can press the reset button with a paperclip until the lights go out. This will reset your modem to factory default settings.

No light at all

If the power light is not on, check the power cord and make sure it is plugged in. If it is plugged in and you still have no power, there may be no power going through the outlet. If there is no power in the outlet, you have a bigger problem than an internet failure, my friend. I would call an electrician.

DSL, Internet lights and Wi-Fi lights

Source: CenturyLink

If your power light turns green, the other lights on your modem box should also start to light green. Here’s a quick checklist of everything you need to make sure all of the other lights turn green as well:

• For the DSL light, you want to make sure you have an Ethernet cord plugged into your box. If an Ethernet cord is plugged in and the port still does not turn green, you should try a new Ethernet cord.
• The Internet icon will turn solid green once your modem connects to the Internet. If this icon is flashing red or amber, it’s either because your login information is incorrect or because the internet is down in your area. It would be a good time to get in touch with technical support.
• Your Wi-Fi light will be off if you haven’t turned it on. Here’s how to configure your CenturyLink Wi-Fi:
  • Open a web browser and navigate to http://192.168.0.1.
  • Select Wireless Setup.
  • Select Basic settings.
  • Select Enable next to Wireless Radio.
  • Select Apply to save the changes.

In short, if everything is plugged in correctly on your modem and the internet is not down in your area, your internet connection should work reliably.

Want to speed up your Internet connection?

It is possible that your internet speed is so slow that you have the impression that your internet connection has just stopped completely. You can always check your internet speed and see what you are working with. There are a few other things you can do to speed up your connection so that you can speed up your connection right now, such as moving your router to a location with less interference. But if you are experiencing consistently slow internet speeds or an internet connection, it might be time to consider upgrading to a better internet service provider.

You can enter your zip code below to see which internet service providers are in your area.

Few things are more disruptive than an Internet failure. When internet is not working, you cannot watch Netflix, read Forbes, or talk to Alexa. You can’t work remotely or attend your class online, and you can’t stay connected with friends and family on social media.

Fortunately, you are not helpless. Here are some steps you can take to eventually repair your Internet connection.

Check your app

Disney + is not working, but is it because of your internet connection or is the app having a problem? Services like Downdetector can tell you if a specific app or site is down.

If the app or site you want to use is down, unfortunately you will have to wait a few hours and try again. If you can’t wait, try using another app or site to do what you need to do.

Check your device

Turn your device off then on again and check its internet settings for anything wobbly. Check for system updates, just in case your device isn’t running the latest software. You can also test other devices in your home to see if they are also having trouble connecting to your Wi-Fi network.

If your other devices are working fine, then the one with the wrong connection is the culprit. If our tips don’t solve the problem, your device may need to be repaired. He may also be too old. In any case, you can change the device and try again later the one in difficulty.

Check your internet service provider

Sometimes an internet outage comes from above. AT Downdetector, you can see if your ISP is experiencing a large-scale power outage. Also check your provider’s website or app for an Internet service outage message.

If your ISP turns out to be the problem, there isn’t much you can do. It’s up to your supplier to make things work. But in the meantime, you can visit a public library to access the Internet. If that’s not an option, you can try something else, like asking your neighbors to borrow their bandwidth while you wait for your network to come back online.

Reset your Wi-Fi router

“Have you tried turning it off and back on?” There is some truth in this often repeated saying. If all else fails, you need to restart your Wi-Fi router.

Catherine McNally, our senior internet expert, recommends the following:

1. Unplug your equipment and wait.
2. Plug your modem back into the wall. Let it light up.
3. Reconnect your router to the wall and the modem. Let it light up.
4. Update your modem and router firmware and all associated applications.

For more information on restarting your Wi-Fi router, see our guide to restarting the router.

Contact your internet service provider

If restarting the router on your own doesn’t change anything, it’s time to get your ISP involved. Contact your service provider by phone, email, app, SMS, or chat. (Your provider’s website or app should tell you the best way to contact them.)

Once you speak with a customer service representative, follow their instructions to get your network back online.

Can’t contact customer service and couldn’t get your internet to work on your own? Try these ISP-specific guides. We have troubleshooting assistance for the following vendors:

• Xfinity
• CenturyLink
• Viasat

Get another internet service provider

If you are having trouble getting your internet to work, or if your service goes down frequently, it might be time to look for a new internet service provider.

Here are the best internet providers we recommend.

You can also search for suppliers by location using our ZIP tool.